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Frequently Asked Questions

~ Do you accept returns or exchanges?                                                                No, at this time we do not accept returns or exchanges.  But please contact me if you have any problems or concerns with your order and we will do everything we can to resolve the problem.  Contact us at


~ What type of wood are the items at LilyRoseDesignsCo made with?                 We use 3/4" thick mdf wood.  This wood is smooth which makes it very nice to paint on and cuts very well.  Mdf stands for medium-density fibreboard.  All 3/4" thick items are able to stand on their own. But any type of moisture or water will quickly ruin the mdf. 


~After I purchase my item, how long until it is processed and in the mail?            We are able to process and get your purchase in the mail within 3-5 business days after purchase.